Cybercrime and unauthorised transactions

I faced a cybercrime problem recently where my details were used to make unauthorised purchases. Is this something you’re still working on in terms of security and stuff because I’m getting worried about having a large amount of money in my account.

Hey Blessing - we take security extremely seriously. I believe our Customer Support team is already working with you to dispute the fradulent transactions. You can read a bit more about the protections we offer against fraud and what you can do if you ever need to dispute a transaction.

We will shortly be releasing 3D Secure to make online payments much safer. If you purchase online, you will soon be prompted to confirm the online purchase within the Coconut app – to make sure this is really you making the payment. This program aims to reduce online fraud significantly.