How to get help and support

If you’re a Coconut Customer and you have a specific question or issue about your account, please contact our Support team directly.

Coconut Bite is designed as a place for discussion, feedback and ideas. Here’s how you can get in touch with our Customer Support team:

  • In-app support: You can contact our Customer Support team through the in-app chat 7 days a week.

  • Email support: You can also reach our Customer Support team via email at

  • Emergency line: If you have an urgent issue, you can call our emergency line. The details can be found in our help centre.

  • Help Centre: Our Help Centre has lots of guides to help you find your way around the Coconut app and has answers to a lot of frequency asked questions. Check it out here

Our Customer Support team does not monitor Coconut Bite for support issues, so to make sure you get your issue or question sorted quickly please use the above to get help when you need it.