Hey @ryev @graphgoesup
I actually see both perspectives quite clearly here. And I think the value is all in the execution on our side.
I think there is genuine collective bargaining power that we can bring across our customer base to bring costs down on certain things. And there are benefits that we can all enjoy from that or even exclusive access to things.
I remember when I had a company Amex for instance, back in my corporate days, and got free access to airport lounges and speedy boarding, it was a really nice touch. And made me feel like I was getting something special when I travelled - free food and drink and a nice comfortable place to sit.
Or well timed discounts on big purchases that I could look up when I needed them, such as phone contracts or electronics, insurance or materials.
But I do appreciate that if these are in your face all the time, or if they are done in the wrong spirit I.e. with revenue in mind rather than a benefit to customers, that’s going to be a bit invasive and tacky.
Thanks for this. Leave it with us. We’ll take this away and mull these points.